Clinical Office Assistant

Description

Position Summary
The Clinical Office Assistant supports the daily operations of the clinical and behavioral health teams at the Arc of Central Alabama.

This role ensures efficient administrative workflow, accurate documentation, and timely communication across departments.

The ideal candidate is organized, compassionate, and experienced in working with individuals with intellectual and developmental disabilities (IDD).

They play a key role in maintaining a welcoming, person-centered environment for individuals served, families, and staff.
Key Responsibilities


* Manage front-office operations, including greeting visitors, answering phones, and directing inquiries.


* Maintain clinical schedules, coordinate appointments, and support communication between clinicians, case managers, and program staff.


* Assist with intake processes, documentation collection, and record maintenance.


* Prepare, organize, and update client files in compliance with HIPAA and agency standards.


* Support clinicians with data entry, progress note tracking, and report preparation.


* Monitor and order office and clinical supplies as needed.


* Provide administrative support for clinical meetings, trainings, and interdisciplinary team activities.


* Maintain a professional, respectful, and supportive environment for individuals with IDD and their families.


* Uphold confidentiality, ethical standards, and person-centered practices at all times.

Requirements

Qualifications


* High school diploma or equivalent; associate degree in a related field preferred.


* Prior experience working in a setting that serves individuals with intellectual and developmental disabilities (IDD) is required.


* Minimum 1-2 years of administrative or office support experience, preferably in a healthcare, behavioral health, or social services environment.


* Strong organizational skills with the ability to manage multiple tasks and deadlines.


* Proficiency with Microsoft Office Suite and electronic health record (EHR) systems.


* Excellent written and verbal communication skills.


* Ability to maintain confidentiality and handle sensitive information appropriately.


* Demonstrated professionalism, patience, and empathy when interacting with individuals served, families, and staff.

Core Competencies


* Person-centered mindset


* Attention to detail


* Team collaboration


* Cultural competence


* Problem-solving and adaptability


* Compassion and respect for individuals with IDD

Working Conditions:


* Frequent standing, walking, hand dexterity, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, crawling, and speaking and listening.


* Vision abilities required include close vision, distance vision, color vision, and depth perception.


* Occasional sitting.


* Frequent lifting and/or moving more than 100 pounds.

Summary

Diversity, Inclusi...