Research Service Designer

Join Schneider Electric Design team!

What will be your role ?

As part of the Software-Designed Power team, you will shape and structure end-to-end service experiences across products, platforms, and organizations.

You will make complex journeys visible and actionable, revealing pain points, touchpoints, and dependencies to drive alignment and informed decision-making.

Working at the intersection of users, software, operations, and business, you will help teams move from fragmented interactions to coherent, scalable, and data-informed services that deliver real value over time.

You will be responsible for :



* Applying user-centered service design methods to frame complex problems and guide product, engineering, and business teams across the design process.


* Creating clear, synthetic end-to-end experience journeys that highlight key touchpoints, pain points, dependencies, and moments of truth across channels.


* Mapping frontstage and backstage processes to reveal frictions, gaps, and opportunities for improvement.


* Preparing and facilitating workshops and co-design sessions to align teams around a shared service and product vision.


* Acting as a design and user advocate, promoting a unified digital ecosystem and a coherent, software-driven brand experience.


* Leveraging qualitative and quantitative insights to inform decisions and embed data naturally into services.


* Designing services with a strong understanding of operational, technical, and software constraints to ensure feasibility and scalability.

This job has been tailored for you if you :



* Have a strong background in service design, design research, or human sciences (sociology, anthropology, psychology, HCI, design, or equivalent experience).


* Bring significant experience working on complex problem spaces, services, or systems involving multiple stakeholders, products, and organizations.


* Are comfortable collaborating across business, product, engineering, and operational teams.


* Can structure ambiguity and translate complex human, organizational, and technical insights into clear, actionable narratives and experience journeys.


* Have experience defining research approaches, conducting qualitative and/or quantitative studies, synthesizing insights, and communicating findings effectively.


* Demonstrate strong storytelling skills, using visual, written, and verbal formats to make complexity understandable and decision-ready.


* Understand how design and research connect to real-world constraints, including software development, operations, and delivery.


* Are curious, empathetic, rigorous, and comfortable navigating uncertainty in evolving digital and service ecosystems.


* Are fluent in written and spoken French and English.

...and even better:



* Hold a Master's degree in HCI, psychology, sociology, design strategy, or a related field.


* Have experience with enterprise or industrial sof...