Payments- Escrow Services- Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Escrow Services, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Escrow Services is a business unit within the Payments division of J.P.

Morgan's Corporate & Investment Bank (CIB).

Escrow holds institutional client assets in safekeeping until certain pre-agreed conditions have been fulfilled.

Escrow is used to mitigate risk in institutional transactions, including mergers and acquisitions, debt and equity financing, and litigation settlements.

Job responsibilities


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development


* Works with business and technology teams to drive project initiation, scoping, and planning for both internal and client-facing applications


* Provide feedback to technology team on completed builds


* Perform and coordinate User Acceptance Testing and Production Validation Testing


* Serve as day-to-day Product expert and resource for Technology team


* Serve as training resource during rollout of applications to Sales and Client Service staff

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Proficient knowledge of the product development life cycle


* Experience in product life cycle activities including discovery and requirements definition


* Developing knowledge of data analytics and data literacy


* Ability to define and drive projects independently, and juggle multiple deliverables simultaneously


* Ability to gather and document product requirements for development teams


* Inquisitive nature with excellent problem solving and critical thinking capabilities and strong attention to detail


* Client centric - interest in and abili...