Air Freight Import Customer Operations Supervisor

Join our dynamic Team at DHL Global Forwarding! We are looking for an Air Freight Customer Operations Supervisor, within the Air Freight Import Department, at our Melbourne Head Office Station 

Key Responsibilities:


* To actively support the development of skills through coaching, mentoring, and on-the-job learning.


* To build and maintain strong working relationships with internal departments, external customers, while supporting your own portfolio of customers.


* To be the first point of escalation, providing operational guidance and directly contributing to service delivery when needed..


* To align with the Customer Service Manager to achieve team goals and support our global strategies and local market needs, guiding origin export teams, import, and gateway teams


* To monitor key performance indicator (KPI) reporting including the monitoring and troubleshooting, while driving timely and accurate sales invoicing and costing to optimise month-end financial outcomes.


* To work closely with the Customer Service Manager, align and ensure the team are compliant with all internal and external customer operations related tasks, ensuring compliance with regulations and our standards.


* To assist in the day to day customer operational management, identify gaps or areas for improvement and be responsible to assist and delegate team tasks where leave or absenteeism occurs.

Key Accountabilities: 


* To develop and maintain strong customer relationships to support the growth and enhancement of core operational products. 


* To ensure accurate financial reporting, results related to operational activities. 


* To drive continuous improvement initiatives to enhance quality, productivity, and process efficiency. 


* To foster a customer-centric, high-performance culture within the Customer Operations team and implement corrective actions as needed. 


* To ensure that all direct and indirect team members deliver expected levels of performance and productivity, leading by example and setting clear achievable expectations.   

To be successful you will need:  
All employees are expected to demonstrate our core behavioural dimensions to be successful. 


* To Drive success through focusing on and utilising your strengths in a relentless pursuit of results. 


* To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose. 


* To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty. 


* To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth. 

What to expect from us: 
 
What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide.

We are dedicated to being a great place to work...