Associate Manager (Information Technology) I, Public Services

Job Description

WAGE: $31.34 - $47.01 DOE/DOQ

DEPARTMENT: Library

PERSONNEL STATUS: Full Time

BENEFITS: Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness; Parental Leave; Maternity Leave

Reports to: Branch Manager

FLSA Status: Non-exempt

The Weber County Library seeks a dedicated, energetic individual who recognizes that the successful intersection of service and technology access is what the public library is all about.

We are looking for the person who can apply their technology skills and knowledge in a public services context, helping to make a significant difference in people's lives--whether this means setting up an email account, accessing an employment application site, or downloading an eBook.

If you have excellent communication skills, enjoy working front-line customer service, and have an appreciation for the library and its role in a thriving community, apply today.

This position is on-site only.

JOB OVERVIEW:

As a member of the library's supervisory team, under the supervision of the branch manager, this employee provides daily front-line customer service at a public service desk, answering ready reference and readers' advisory questions, performing collection support tasks and circulation transactions, and directly guiding and instructing patrons and staff accessing library technology resources.

This employee provides reliable and responsive help-desk level technology support to employees and patrons in the resolution of building technology/hardware/software questions and issues, and maintains meeting venue technology.

They perform scheduled updates to technology equipment, such as mobile lab devices and employee workstations; and learn/maintain Makerspace equipment and its operation.

ESSENTIAL FUNCTIONS:

Work regularly at a public service desk, providing ready reference, referral, and readers' advisory services to patrons of all ages, in person, over the telephone, and online; complete core library work including collection support tasks and circulation transactions; participate in programs and events as presenter or support staff

Arrange meeting venues to accommodate requests for seating, breakout spaces, and other amenities

Provide technology setup, access, and support during community and Library events, ensuring all A/V equipment and systems function properly

Instruct the public and library employees in operation and use of technology resources/software and equipment: public computers, online public access catalogs, scanner/fax, microfilm, automated checkout, software applications, personal devices, Makerspace equipment, and WIFI access

Provide technology instruction, both one-on-one and during formal, small-group classes, adjusting level of instruction to meet skill/ability/knowledge of participants

Create instructional materials and guides to assist patrons and staff in utilizing technology resources effectively

Coordinate ongoi...