Customer Service Specialist-

Benefits and Culture

We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future.  Reser’s offers choices whenever possible, because we recognize the diverse and ever-changing needs of our employees.  Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.

We strive to be Employer of Choice.  As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees what to build a lasting career.  

Visit our website to learn more about our competitive benefit programs – https://resers.com/careers/#benefits

 

Reser’s Fine Foods – Job Description

Title: Customer Service Specialist

Location: Corporate

Reports to: Customer Service Manager

FLSA Status: Non-Exempt

 

Job Summary:

Under limited supervision, process customer orders and resolve any manufacturing/shipping issues for the specified geographical territory. 

 

Essential Position Functions: 

• Enters data for order processing.

• Communicates production information and availability to brokers and sales personnel.

• Acts as a liaison between buyer/broker and internal departments.

• Responds and documents customer feedback. 

• Answers multiple line phones. 

 

Education and Experience:

• 5+ years of customer service experience is required. 

 

Knowledge, Skills and Abilities:

• Strong resolution capabilities. 

• Must be skilled in 10-key data entry by touch with speed and accuracy.

• Strong written and verbal communication skills is required.

• PC skills/basic Excel skills are required. 

 

 

Physical Demands and Working Conditions: 

• Office environment.

• Repetitive hand, wrist, and finger activities associated with computer work. 

 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Customer Service