General Manager, Elder Banking

We are seeking an exceptional General Manager to lead our banking business focused on elder customers.

This role is responsible for leading a new inflection point in growth for our family banking offering and driving business performance.

In this role, the highly strategic and analytical leader will be laser-focused on elder - and caregiver (e.g., adult child) - banking needs and drive execution of tactics that will deliver growth and evolve our end-to-end experiences for both elders and caregivers.

This leader will be responsible for the Elder Banking business strategy and P&L, working in a highly collaborative environment with a broad set of stakeholders to:


* Deeply understand customer needs and habits ,and identify opportunities to help make elders' and caregivers' lives easier.


* Develop and achieve a multi-year financial plan and make key decisions around the profit and loss of the business.


* Follow a disciplined process for making investment decisions that takes into consideration both financial and risk criteria.


* Lead customer-first and influence across functions, including Product Development, Marketing, Field/National Sales, Ops/Customer Support, Risk, Compliance.


* Scope and evaluate product innovation.


* Evolve the field sales and servicing strategy to ensure bankers are well equipped to serve elders and their caregivers.


* Partner with the Consumer Bank Scam and Chase Trust & Security teams to protect elders from fraud and abuse.

Job responsibilities


* Creating and implementing the business strategy to drive sustained growth and profitability.


* Aligning strategic business priorities, the elder/caregiver banking experience to accelerate opportunities and drive customer satisfaction.


* Designing and delivering the product offering and end-to-end experience (in partnership with the Agile Product Organization & Design) and broader family value proposition across Chase (in partnership with other Chase LOBs), with new products, features and benefits to sustain competitive differentiation.


* Developing field execution, seasonal sales campaigns & communications plans to empower branch-based bankers (in partnership with National Sales)


* Developing marketing plans, influencing acquisitions & engagement investment and reviewing campaigns/tactics (in partnership with Marketing)


* Motivating, managing, leading and developing an exceptional team of direct reports

Required qualifications, capabilities, and skills


* 8+ years of business / product ownership, strategy or consulting experience.


* Strong business acumen and an analytical mind who can operationalize the strategy effectively


* End-to-end problem solver (defining problems, structuring and building quantitative / qualitative analysis, etc.) who can operationalize the business strategy effectively


* Outstanding communication, storytelling, and presentation skills


* Track record of leading cro...