Vice President Customer Success Merchandising

Join us to shape the future of customer experience and brand excellence.

Drive impactful merchandising strategies and content initiatives that inspire and engage.

Job Summary:
As a Vice President, Customer Success - Merchandising, you will lead the development and execution of merchandising strategies and content initiatives to drive commercial success and customer engagement.

You will collaborate with cross-functional teams to ensure that merchandising and content efforts are aligned with broader business objectives.

You will leverage insights for continuous improvement, while maintaining the highest standards of visual storytelling and brand excellence.

Job Responsibilities:


* Design and implement merchandising strategies to support business and consumer objectives


* Lead planning, creation, and execution of engaging, brand-consistent content initiatives


* Build strong partnerships with content, product, marketing, data science, and leadership teams


* Oversee timely execution of merchandising and content projects


* Collaborate with data science teams to develop scalable, data-driven merchandising solutions


* Monitor and analyze key metrics to refine tactics and maximize commercial outcomes

Required Qualifications, Capabilities, and Skills:


* Bachelor's degree in a relevant field; advanced degree preferred


* 5+ years of experience in merchandising, marketing, or related areas, with a focus on content programming and execution


* Experience with merchandising and content management tools


* Proven track record in developing and executing content strategies for luxury or premium brands


* Strong analytical skills and experience with data-driven decision-making


* Excellent collaboration and communication skills


* Ability to translate feedback into actionable improvements


* Experience working with diverse cross-functional teams


* Passion for innovation and enhancing customer experience

Preferred Qualifications, Capabilities, and Skills:


* Experience managing multiple projects simultaneously


* Familiarity with advanced data analytics platforms


* Background in visual storytelling and brand management


* Experience in e-commerce or digital merchandising


* Knowledge of emerging trends in merchandising and content strategy

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compen...