Senior Associate, Portfolio Change Manager

Job Description

Join our team to foster agile methodologies, encouraging a culture of innovation and high performance in a leading financial institution.

As a Senior Associate, Change Manager, in the Card Product Portfolio Office, you will lead end-to-end delivery of change initiatives-from initiation and planning through implementation-ensuring milestones, plans, and project artifacts are defined, tracked, and auditable.

You will drive consistent messaging across communications, training, policies, procedures, and systems while proactively identifying obstacles, escalating issues, and partnering with Finance, Operations, and Risk & Control to uphold strong governance and risk management.

The role requires a highly organized, delivery-focused leader who can manage multiple workstreams under tight deadlines, build trusted relationships across functions and senior stakeholders, and foster a culture of transparency, collaboration, and information sharing.

Job Responsibilities


* Manage the delivery of change projects from initiation through to implementation ensuring key milestones are met and plans and project artefacts are accurately created and tracked


* Deliver messaging consistently across communications, training, policies & procedures, and systems


* Proactively identify potential roadblocks / obstacles and escalate issues as needed


* Build relationships with all stakeholders, fostering a culture of collaboration, transparency and information sharing for efficient execution, demonstrating the ability to identify, partner, and navigate with players and functions


* Partner with Finance, Operations, Risk and Control teams to timely identify and address areas of risk


* Maintain a positive attitude and act as team player in supporting other on-going team initiatives

Required qualifications, capabilities and skills


* 4+ years of experience or equivalent expertise in a relevant domain, with a focus on business side project management & execution in a Financial Institution


* Highly disciplined individual, self-motivated, fast learner, performs well under pressure in dynamic environment


* Extremely organized and delivery focused with the ability to work independently and balancing project responsibilities, multiple workstreams and priorities while remaining focused on accuracy and attention to detail.

Ability to deliver solutions to a tight deadline regardless of complexity


* Strong interpersonal skills with the ability to work in a team environment, with people at all levels across all functions including ability to engage with senior management


* Outstanding team player in supporting all other workstreams or initiatives managed by the Card PPO Performance team; organized in taking comprehensive project management approach to all book of work


* Minimum of Bachelor's degree or equivalent

Preferred qualifications, capabilities and skills


* Strong proficiency with Jira & Confluence i...