Sr Business Consultant (Remote and Temporary)

Description & Requirements

Maximus is looking to fill a Sr Business Analyst position.

The Sr Business Consultant position supports CDC initiatives by conducting data-driven evaluations of management and organizational structures to improve operational efficiency, customer experience (CX), and overall service quality.

Assists in mapping and optimizing the customer journey using quantitative and qualitative insights to identify pain points and opportunities for improvement.

Collects, verifies, and analyzes performance and survey data to uncover trends, measure customer satisfaction, and recommend actionable improvements that enhance service delivery and streamline processes.

- Position is remote and temporary through August 31, 2026

- Must be available to work the occasional weekend or holiday depending on business needs

- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST

-You will need to provide your own computer equipment during training.

Maximus will provide computer equipment once training is completed.

Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3

Essential Duties and Responsibilities:

- Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects.

- Assist in the application of activity and data modeling, transaction flow analysis, internal control and risk analysis, modern business methods, and performance measurement techniques.

- Assist in establishing standards for information systems procedures.

- Develop solutions to a variety of complex problems.

- Develop and apply organization-wide information models for use in designing and building integrated shared software and database management systems and data warehouses.

- Follow Information Management guiding principles, cost savings, and open system architecture objectives.

Responsibilities:

- Data Analysis & Insights: Collects and validates operational, performance, and customer satisfaction survey data; performs trend analysis and develops metrics to measure efficiency and CX outcomes.

- Customer Journey & CX Optimization: Maps end-to-end customer interactions; identifies friction points and designs solutions to improve engagement and satisfaction.

- Survey Analysis: Analyzes customer feedback and survey results to identify drivers of satisfaction and areas for improvement; translates insights into actionable strategies.

- Process Improvement: Applies data-driven methodologies (e.g., Lean, Six Sigma principles) to redesign workflows, reduce bottlenecks, and improve turnaround times.

- Reporting & Visualization: Develops dashboards, models, and reports to communicate findings; prepares presentations for leadership and stakeholders.

- Facilitation & Collaboration...