CSR I Operations Bilingual (Pharr/Brownsville, TX area)

Description & Requirements

Maximus is looking for bilingual customer service representatives in and around the Pharr/Brownsville TX areas.

The role - provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.

telephone, emails, web chats, or written letters).

May support multiple Federal government agencies on critical programs.

Must reside within a 75 radius of the Brownsville or Pharr Texas area.

Must be fluent in English and Spanish language.

This position is fully remote; however, you must be able to go onsite to the Maximus Pharr Texas location to pick up equipment.

This position will require a favorable Federal suitability clearance post-hire as mandated by the client.



*Position is contingent upon contract award

*

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.

telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Experience in a call center environment highly preferred

- Must Be a US Citizen

- This position requires all work to be performed within the Continental US.

Must currently live in and have permanent residence within the Continental US.

- Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client.

- Must be fluent in English and Spanish language.

- Must be able to pick up equipment at the Maximus Pharr, TX Location.

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be fluent in English and specified secondary language.

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.

That wage rate will vary depending on locality.

An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

15.81
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