Document Processing Supervisor (Hybrid - Harrisburg, PA)

Description & Requirements

Maximus is currently hiring for a Document Processing Supervisor to support the Pennsylvania Independent Enrollment Broker (PA IEB) program.

This is a hybrid remote opportunity requiring you report to Harrisburg, PA 2-3 times per week.

The Document Processing Supervisor's responsibility is to provide training, answer technical and procedural questions, manage task assignments, ensure disciplinary actions are taken when appropriate, support operational and corporate initiatives, and maintain accurate and current work instructions.

The ideal individual should be detail oriented, customer focused, organized, and proactive answering questions and resolving issues.

The Supervisor will be leading and developing a team to meet individual and team performance objectives.

Why Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:
- Supervise provider document indexing and batch review, including review of indexing quality and work towards process improvements.

Must ensure timely processing within SLA and contractual obligations.
- Supervise claim resolution processing, including review of claim data entry accuracy by outside vendor.
- Supervise clerks in document review and prep, including wet signature comments and processing provider correspondence.
- Required to review, reconcile and communicate data and decisions across systems and reporting.
- Responsible for staff development and conducting one- on- one and team meetings.
- Provide coaching and formal warnings as necessary.
- Develop and train staff on job systems and functions.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limi...