Vice President, Professional Services

Purpose of the Role

Stabilize, professionalize, and scale the day-to-day operations of a Workers’ Compensation RCM business.

This role is responsible for operational execution, controls, visibility, and leadership development, while building durable systems that do not rely on any one individual.

This is a hands-on executive leadership role, especially in the first 90 days, with the expectation that execution is ultimately delegated and institutionalized.

Immediate Priorities

1.

Operational Stabilization & Risk Control


* Take charge of stabilizing all core operational workflows that were previously informally or personally managed, including:
+ Client operational reporting (daily / weekly / monthly)
+ Payment posting workflows and cash controls
+ Coordination of hearing-related operations


* Identify and eliminate single-point-of-failure dependencies


* Document critical workflows and ownership where none currently exists


* Implement appropriate segregation of duties, access controls, and auditability, particularly around cash handling and posting

2.

Payment Posting, Lockbox & Cash Controls


* Provide executive leadership and oversight of the payment posting function:
+ Lockbox access and controls
+ Intake of checks and electronic payments
+ Distribution of work across the payment posting team


* Redesign the payment posting process so:
+ No payments are routed to or dependent on one individual
+ Work is assigned, tracked, and reconciled systematically


* Partner with Finance to ensure accuracy, timeliness, and control standards are met


* Establish clear reporting on cash flow, posting timeliness, and exceptions

3.

DWC Hearing & Legal Operations Oversight (Executive Oversight Only)


* Provide executive oversight of the DWC hearing calendar and related legal operations.


* Ensure appropriate day-to-day ownership is assigned to operational staff, vendors, or legal partners for:
+ Calendar management
+ Hearing coverage and appearances
+ Preparation, documentation, and follow-up


* Define expectations, escalation paths, and accountability so:
+ Hearings are consistently staffed and prepared
+ Deadlines are met without executive intervention
+ No individual becomes a bottleneck or point of failure


* Maintain high-level visibility through dashboards and reporting on:
+ Upcoming hearings
+ Coverage status
+ Outcomes and risks


* Escalate issues as needed while ensuring execution remains with designated owners

4.

Team Leadership & Development


* Directly manage and develop direct report into a formal leadership role.


* Transition them from primarily task execution into management and operational ownership.


* Provide coaching and structure in:
+ Operational reporting ownership
+ Client inv...