Services Customer Care Centre Agent

Services Customer Care Centre Agent

Location - Warrington

Are you a customer-focused professional who thrives in a fast-paced environment? Do you enjoy solving problems and working with cross-functional teams to deliver outstanding service? If so, this role could be a great fit for you.

At Schneider Electric, we're looking for a Services Customer Care Centre (SCCC) Agent to join our team in Warrington.

You'll be the first point of contact for customers, handling urgent breakdowns, troubleshooting issues, and ensuring we meet our service commitments.

What You'll Be Doing:
• Answering customer calls, primarily from contracted customers, and logging urgent breakdowns.
• Liaising with service engineers and internal teams like Customer Success Managers to resolve issues.
• Ensuring SLAs (e.g.

4 hour and 6 hour response times) are met.
• Logging callouts via our BFS/BFO system to track customer interactions and maintain accurate records.
• Working in a fast-paced environment where problem-solving and decision-making are key.
• Stay up to date on product knowledge, industry trends, and company updates to provide accurate and relevant information to customers.

What We're Looking For:
• Strong customer service experience.

You should be comfortable handling calls and solving customer issues.
• Excellent communication skills.

Clear, professional, and able to build relationships quickly.
• Good organisation and problem-solving skills.
• SAP experience is helpful but not essential.

We'll provide training.
• Ability to work well in a team and adapt to a dynamic environment.

Working Hours & Flexibility:
• 4 days on, 4 days off (12 hour shifts, 1 hour break)
• The role is based in Warrington (Gemini office), with hybrid working available after training.

What We Offer You:
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation.

We believe that embracing diverse perspectives drives innovation and collaboration.

We are committed to building teams that reflect the communities we serve.

We are proudly participating in the Disability Confident Program, supporting employees with disabilities in the workplace.

Apply Now
Submit your application online and take the next step in your career with Schneider Electric.

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