HPE Networking Critical Account Manager

HPE Networking Critical Account Manager

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

The Critical Account Manager is a key role within HPE Networking's Global Service Organization.

This individual will lead technical and business collaboration efforts necessary for ensuring customer satisfaction and business continuity for HPE Networking's most critical accounts.

This person will assemble cross functional teams including, but not limited to, R&D and Product Management to drive permanent issue resolution and maintain our customer-for-life culture.

This person will be the voice of HPE Networking for critical issue resolution and an important partner with Sales, Engineering, and Services for ensuring future business preservation.

Responsibilities:


* Must be able to develop a customer satisfaction plan and influence others to deliver to agreed timelines and objectives of that plan.


* Lead all collaboration and communication efforts for a critical customer issue and manage for on-going progress.


* Will provide frequent and highly succinct and technically accurate communications on progress to customers and all levels of executive leadership


* Will be able to adapt to ever changing challenges and use creative thinking and versatility to still ensure a win-win outcome.

Education and Experience Required:


* 5+ Years of customer facing service, engineering support or related delivery roles.


* Experience in Service/Technical Escalation Management a plus

Knowledge and Skills:


* Program/Project Management of critical issues in a cross-functional and highly charged and technical environment.


* Understanding of various data networking protocols


* Good breadth of understanding of networking products, solutions and use cases


* Excellent ability to engage with various technical teams (R&D, Field, Partner, 3rd Party etc.,) and facilitate technical analysis and resolution


* Must be able to ensure acceptable and continual progress by influencing, negotiating, communicating, and delegating during technical/business collaboration when necessary.


* Must support and promote a whatever-it-takes, customer-first culture during issue resolution...