Reservations Manager

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world.

With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both.

We've thoughtfully designed our spaces to encourage, support and celebrate great connections.

We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

   

Located in the city centre, Crowne Plaza Hobart connects its visitors, business or leisure, to the heart of Tasmania.

A warm welcome to Tasmania’s capital, our contemporary hotel offers well thought out spaces to connect and recharge with modern rooms designed to ensure our guests rest and relax while making the most of their stay.

Crowne Plaza Hobart offers 241 guest rooms and has a range of spaces from ballrooms to the boardroom, a 24-hour business centre, and is only moments away from Salamanca Place and Constitution Dock.

What is the job?

We’re looking for a Full-Time Reservation Manager to join our team at Crowne Plaza Hobart.

In this pivotal role, you’ll work closely with the Director of Commercial, Director of Sales & Marketing, Front Office Manager and IHG Revenue Manager (Offsite) to drive revenue in line with our Sales & Marketing Plan while ensuring guest satisfaction remains at the heart of everything we do.

As the Reservation Manager, you’ll oversee the entire reservations function for the hotel, ensuring accurate bookings, inventory balance, and rate parity across all channels.

You’ll play a key role in aligning commercial strategy with day-to-day operations, managing revenue systems, and developing the capability of both the Reservations and Front Office teams.

Your day to day

People


* Lead and develop the Reservations team, ensuring strong system skills, service standards and product knowledge.


* Support and guide the Voice team through consistent training and coaching.


* Build team engagement through regular feedback and development discussions.


* Foster strong collaboration across departments, including Front Office, Sales & Marketing and Food & Beverage.


* Monitor group reservations and keep the Sales Team informed of status and updates.


* Communicate occupancy trends with department leaders to support efficient operations.


* Maintain positive relationships with guests, travel partners and industry contacts.

Finance


* Drive revenue through effective up-selling and suggestive selling techniques.


* Stay across current rates, promotions and forecasting insights to support pricing and occupancy strategies.


* Contribute to revenue optimisation by fully utilising hotel systems, processes and company tools.


* Participate in key revenue meetings, including RevGen, Yield and pricing discussions.


* Monitor competitor activity and market trends to support informed pricing and market-mix decisions.


* Ensure phone ...