Business Analyst (Remote and Temporary)

Description & Requirements

Maximus is looking to fill a Limited Service Business Analyst III position.

The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.

Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.

Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.

- Position is remote and temporary through August 31, 2026

- Must be available to work the occasional weekend or holiday depending on business needs

- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST

- You will need to provide your own computer equipment during training.

Maximus will provide computer equipment once training is completed.

Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3

Essential Duties and Responsibilities:

- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.

- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.

- Extract, tabulate, and analyze data to support program activity and assist management with decision making.

- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.

- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.

Responsibilities:

- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.

- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.

- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.

- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.

- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.

- Documentation & Compliance: Maint...