Remote Support Engineer - BMS

Desired experience:



* Knowledge of DDC programming in proprietary programming platforms, PLC programming in FBD and / or Script or Ladder diagram.



* Knowledge of building management system protocols like BACnet, LonWorks, Modbus, OPC and others



* Exposure to HVAC domain systems and applications like Air Handling Units, Chiller/Boiler Systems, Variable Air Volume Boxes etc.

and ability to engineer a turnkey solution around them.



* Ability to understand and interpret HVAC Software Control loops sequences of operation, plant schematics , system architecture and electrical engineering concepts to troubleshoot



* Experience in On-site or remote advanced technical support for connectivity/system configuration issues.



* Experience life Sciences (pharmaceutical) and/or Data Centers with EcoStruxure Building Operation SoftwareSCADA along SQL database querying and programming will be an added advantage.



* Familiarity with standard progress reporting tools and processes will be an added advantage.



* Work experience in global projects and/or in global engineering centers will be considered as an advantage.



* Attention to detail, self-starter, proactive, keen to learn, good communication skills and result oriented.

Able to work under pressure and with deadlines.



* Able to work with people from a wide variety of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers,

Key Deliverables


* Resolve technical inquiries raised by customers concerning the support of the SCADA system within the scope of work by adhering to the SLA


* Following the defined support process to manage case management, field service dispatch, and technical escalation to the internal team.


* Assisting customers with onboard to the CSH team, including scope, SLA, tools, reporting, and training on site team members.


* Documenting technical cases that are owned is a way to enhance my knowledge base.


* Be a self-learning learner and drive the initiative to complete all assigned training, while identifying improvements for self/team growth.



* Bachelor's degree in engineering or equivalent from a recognized university.


* Proven experience in the of BMS/EMS applications/solution (3- 5 years).

Certification of Building management/ Energy management will be considered as an advantage

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