Customer Service Representative (Dispatcher)

Customer Service Representative (Dispatcher) - What Will You Do?
•    Receives incoming calls and effectively addresses the call accordingly.
•    Provides verbal pricing and availability information.
•    Works closely with area Sales Representative to provide high quality customer service and accurate pricing. 
•    Converts customer request or quote into sales order.
•    Assign trucks to specific orders based on delivery needs and product type.
•    Maintain close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries.
•    Act as liaison between drivers, quarries/plants, jobs, and customers.

This includes addressing inquiries, providing updates, and resolving delivery-related concerns.
•    Ensure that all trucking operations comply with relevant transportation laws, safety regulations, and company policies.
•    Handle unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions.
•    Cross-train in other functions within the Customer Service & Transportation Team and provides backup to other team members as required.

Cross-training responsibilities include training new coworkers.
•    Research existing quotes and orders and assigns new request to proper quote or sales order when applicable. 
•    Perform other duties as assigned.
Oil Delivery Operations - Additional Responsibilities
•    Schedule and dispatch residential and commercial oil deliveries based on customer priority, delivery windows, and route efficiency.
•    Monitor fuel levels, degree days, and usage data to proactively schedule automatic and will-call deliveries.
•    Communicate delivery details, access instructions, and safety considerations to oil delivery drivers.
•    Respond to customer inquiries regarding oil usage, delivery timing, pricing, and emergency or same-day delivery requests.
•    Ensure oil delivery operations comply with company procedures, safety standards, and applicable regulatory requirements.
•    Address delivery exceptions such as blocked access, weather impacts, equipment issues, or missed deliveries, and communicate resolutions to customers promptly.

Requirements - Who Are We Looking For?
•    Proven experience in transportation, customer service, and dispatching experience preferred.
•    Knowledge of aggregate products, specifications, and delivery schedules preferred.
•    Understanding of transportation laws and D.O.T.

regulations, including hours of service and weight restrictions on state and federal highways preferred.

 
•    Ability to read road maps, identify trucking routes, and working knowledge of assigned geographical service areas.
•    Knowledge of trucks accessories and usages, and applications for each preferred.
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