Store Director, Bangkok Siam Paragon

MAJOR RESPONSIBILITIES

Define & Develop Store Strategy


* Identify & establish the store's identity and singularity


* Discover new opportunities in the market through competitor and market analysis


* Establish store strategy to achieve the commercial target in different product segments


* Establish a merchandising/product strategy for the store responsible


* Create the customer development strategy including clientelling

Sales Development and Management


* Work closely with managers and teams to achieve sales targets and ensure customer growth


* Identify the potential product segment and develop them as a store differentiation strategy


* Ensure the product mix is healthy and balanced


* Monitor and advise if the sales incentive is working properly to motivate store staff


* Ensure consistency across the store regarding sales strategy, customer service, product delivery, and all topics linked to Hermès business activity and image


* Work closely with the CX and Communications team for in-store animations or communication activities to ensure that brand/event objectives are clearly understood and executed

Customer Relation Management


* Maintains close contact and assists sales management with top-tier customers


* Supervise store's CRM in line with company direction and guidelines


* Support store team to find the potential area by having regular basis analysis and meetings


* Propose retail activity for clientelling and support implementation to optimize the result

Manage Operational Effectiveness


* Lead activities associated with new store launches and renovations.


* Together with the Merchandising Department, closely monitor the sell-through results and develop action plans


* Acts as the liaison between stores and corporate functions such as Retail Operations, Call Center, SAV, Merchandising, Communication, Store Maintenance and HR for store-related issues or projects.


* Ensure all operational procedures are correctly implemented including sales, discounts, transfer, and stock adjustment


* Ensure store environment is in line with company's standard of daily operation.

(VM, Security, etc)

Team Management and Development


* Headcount control within budget for store team


* Assess structure, and staffing arrangement to match with traffic/sales trend and improve productivity


* Lead and motivate each sales team to grow their overall capability and competency


* Provide leadership, guidance, and management to store staff


* Develop the capability of the store management team by the requirements of the organization

Client Service Management


* Reinforce the standards and guide the store to improve service quality through Hermès Gestures


* Supervise the resolution of all client problems and complaints quickly and effectively

REQUIREMENTS & CAPABILITIES


* More than 8-10 years of relevant experience in high-end fashion...