Marketing Strategy Senior Associate- Business Banking

About Chase Business Banking

Chase Business Banking provides a comprehensive suite of banking and financial services tailored for small business owners.

Our mission is to be the most recommended financial partner in our communities, supporting business owners as they start, run, and grow their businesses.

The Loyalty Generation Marketing team is dedicated to building awareness of our products and services in support of this mission.

Position Overview

As a Servicing Communications Senior Associate within Business Banking Marketing, you will lead the development and deployment of communications that help clients understand product, feature, or policy changes.

Some communications may require expedited execution timelines and/or Spanish language translation.

You will collaborate closely with internal Product Owners, Marketing, Legal, Compliance, and Execution teams to assess communication needs, develop strategies, and execute effective tactics.

Key Responsibilities


* Develop and execute servicing communications across multiple Chase channels, including email, statement messages, direct mail, and chase.com.


* Build and maintain relationships with key stakeholders across Marketing, Legal, Compliance, and Product organizations; integrating banker channels as appropriate.


* Manage internal and external vendor relationships to ensure all marketing collateral is delivered in scope and on time.


* Refine servicing templates and document best practices to maximize communication opportunities, especially when delivering challenging news to customers.


* Ensure regulatory compliance by adhering to controls and maintaining a regular schedule of material reviews for accuracy.


* Operate with minimal supervision, taking ownership of assigned projects and driving them to completion.

Ideal Candidate Profile


* Exceptional written communication skills, with the ability to craft clear, concise, and empathetic messages.


* Strong interpersonal and influencing skills; a collaborative partner who leads through teamwork.


* Demonstrates ownership by providing project leadership, removing ambiguity, addressing questions, and refining approaches to achieve goals.


* Passionate about delivering an outstanding customer experience.


* Highly curious and innovative, always seeking ways to improve and push boundaries.


* Results-driven, with the ability to deliver business outcomes even without direct tracking mechanisms.


* Detail-oriented and thorough in managing all aspects of communications.


* Strategic thinker who considers the broader impact of initiatives within the marketplace.

Qualifications


* Bachelor's degree required; preferred fields include communications, marketing, business, or related disciplines.


* Experience in financial services and product management is a plus, but not required.


* Minimum of 3 years in marketing or a related field.


* Strong written and oral presentatio...