Consumer Banking Debit - Product Delivery Manager, Vice President

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager within the Debit Product team, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

In this role, you will be expected to drive cross-functional collaboration, ensuring alignment between business objectives and technology execution.

You will oversee the end-to-end delivery lifecycle, proactively identifying risks and opportunities to maximize value for both the organization and its clients.

Additionally, you will champion continuous improvement initiatives, leveraging data-driven insights to refine processes and elevate the overall customer experience.

Job responsibilities


* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Deliver continuous improvement initiatives to streamline product delivery and enhance customer experience


* Manage collaboration with cross-functional teams to identify and implement solutions that address operational challenges and boost efficiency


* Govern key performance indicators to assess product delivery success and inform future enhancements


* Lead key facilitations to support effective communication among stakeholders to ensure alignment and timely resolution of issues throughout the delivery process

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in product delivery or a relevant domain area


* Demonstrated ability to execute operational management and change readiness activities


* Strong understanding of delivery and a proven track record of implementing continuous improvement processes


* Experience in product or platform-wide release management, in addition to deployment processes and strategies


* Apply deep expertise in product delivery to oversee complex implementations and drive operational excellence


* Execute change readiness and management activities to ensure smooth transitions and minimize disruption


* Implement continuous improvement strategies to optimize delivery processes and enhance team p...