Market Research Senior Associate

Become part of our Insights Center of Excellence and help shape the future of our business through innovative market research.

As a Market Research Senior Associate, you'll manage multiple projects, collaborate with diverse stakeholders, and deliver high-quality insights in a fast-paced environment.

We value creative, resourceful professionals who are passionate about research and consumer understanding.

As a Market Research Senior Associate, you will utilize a broad range of research methodologies to focus on consumer insights and support business strategy.

You will manage multiple projects, interact with various stakeholders, and deliver high-quality work that drives decision-making.

Your role will showcase your project management skills and passion for research, contributing to the success of our team and organization .

Job Responsibilities


* Understand the goals and needs of project stakeholders, centering on the goals and needs of end-users


* Select and manage research vendors to deliver projects on time and within budget


* Manage multiple projects and workstreams concurrently


* Synthesize research findings and create relevant, revealing, and inspiring reports


* Prepare presentation materials for senior management


* Deliver recommendations with confidence and consideration for diverse stakeholders


* Champion the voice of the customer within the business and across functions


* Contribute actively to strategy discussions


* Escalate project issues and risks appropriately, driving them to resolution by proactively identifying obstacles and solutions


* Identify and document best practices, driving their implementation

Required Qualifications, Capabilities, and Skills


* Bachelor's degree (BA/BS) required


* Minimum 4 years of experience in market or consumer research


* Independent and self-motivated, able to create structure and direction out of ambiguity


* Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives


* Strong communication, interpersonal, and project management skills


* Analytical and conceptual thinking, with the ability to understand systems and processes


* Proactively seeks guidance, clarification, and feedback from others

Preferred Qualifications, Capabilities, and Skills


* Experience in financial services or related industries


* Advanced skills in research methodologies and data analysis


* Proven ability to drive process improvements


* Experience presenting insights to senior management


* Commitment to accuracy and compliance

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, ...