Executive Director, Consumer and Community Bank Business Advocacy

JPMorgan Chase seeks an Executive Director to drive advocacy and solve high-impact challenges, shaping consumer banking where product meets policy.

As an Executive Director, Consumer and Community Bank Business Advocacy, on Chase's Consumer and Community Bank team, you will support ongoing advocacy efforts by uncovering and mapping product opportunities and risks to policy themes affecting consumer banking.

This role will support our products and services delivering seamless, resilient financial experiences for customers in a dynamic regulatory environment.

You will be joining the newly formed Business Advocacy team, which has broad exposure across key business areas and the opportunity to help drive strategic initiatives, operational excellence, and organizational effectiveness.

This person will play a pivotal role in developing internal communication and operational hygiene that supports a high performing, agile, cross-functional team.

No two days will be the same, as you look to develop ways of working and information sharing that optimizes Chase's ability to build products that stand the test of time.

You will be equal parts operator and strategist.

Job Responsibilities


* Monitor and assess evolving external factors, collaborating across teams to identify potential opportunities and risks, and support ongoing enhancements to organizational strategy and customer outcomes.


* Uncover and systematically map product opportunities and risks according to key policy themes, such as AI, digital assets, fairness, and payment rail innovation.


* Identify and evaluate emerging external trends to inform strategic decision-making and support ongoing enhancements to business practices and customer experience.


* Systematize competitive and regulatory information sharing across teams.


* Support implementation of joint programs (participation, sponsorships, bilateral programs, exclusive products) across multiple teams in support of advocacy.


* Track progress of advocacy initiatives and measure effectiveness using data-driven indicators and OKRs.

Required qualifications, capabilities, and skills


* 10+ years of experience in business management, advocacy, communications, public affairs, policy and/or regulatory development and analysis


* Demonstrated ability to design and implement data-driven tracking indicators to measure program effectiveness


* Strong project management and organizational skills


* Proven leadership, strategic thinking, policy acumen, and work ethic


* Excellent written and verbal communication skills, including public speaking and senior executive engagement

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, no...