Commercial Supply Chain (Customer Service) AWA Analyst

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress.

The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper.

At Alcoa, you’re an essential part of our purpose: to turn raw potential into real progress.

This is an opportunity for you to bring your wealth of experience to the team and help shape the future of sustainability with world-changing innovations and low-carbon technologies.

You have the power to shape things to make them better.

About the Role:

Reporting to the Commercial Supply Chain Team Leader, the Commercial Supply Chain Analyst is a team member who has experience in supply chain, allowing them to be knowledgeable on all aspects of end-to-end supply chain responsibilities, including contract management, customer service, commercial and shipment documentation, and on-time delivery management



* Manage the AWA (Alcoa World Alumina - Alumina and NMA) customer portfolio and ensure all commercial transactions comply with established contracts.


* Ensure compliance with global trade regulations, local tax obligations, and legal governance.


* Execute mitigating controls for high-risk activities and demonstrate successful audit results.


* Coordinate and execute commercial processes, draft and management contracts, sales orders, import/export administration, documentation, pricing, hedging, invoicing, and track vessels/rail lineup


* Maintain high customer satisfaction with internal and external clients, suppliers, traders, and agents.


* Provide accurate and timely information to support production and financial forecasting processes.

What you can bring to this role:


* Diploma or Bachelor’s degree in business administration, international relation, foreign trade or a related field


* Demonstrated experience working within a commercial environment, specifically related to customer service responsibilities


* Fluent English


* Excellent communication and autonomy skills with the ability to communicate with all levels of the business


* Experience with laytimes (despatch/demurrage), shipment and container delivery, freight management, and Bill of Lading requirements


* Professional and customer-oriented attitude, with attention to detail.

Ability to prioritize multiple demands, plan work activities efficiently to meet strict deadlines and high-level goals

What we offer:


* Competitive remuneration and benefits packages.


* Flexibility First – Remote work agreement.


* Telemedicine and telenutrition;


* Recognition as one of the Best Companies to Work For by Great Place to Work;


* Recognized by Guia Exame de Diversidade as one of the companies with the best practices related to inclusion, equity, gender, ethnicity, race, People with Disabilities and LGBTQIA+ people.

About the Location

The Poços de Caldas Plant (MG), founded in 1965, was the first Alcoa plant...