Customer Manager, Global Customs

Job Title: Customer Manager, Global Customs
Job Location: Miami, Florida

DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site at DHL Careers.

We have an outstanding career opportunity for a Global Customs Customer Manager in our Miami, FL facility.

In this role, you will drive strategic account management for key global customs services customers by developing and implementing robust plans and processes.

Expand and maintain service footprint, elevate customer satisfaction, and achieve sales objectives in alignment with business goals, Group guidelines, and policies.

Serve as the primary point of contact for one or more of our largest strategic DGF customers with customs brokerage operations across multiple sectors and geographies.

Champion innovative solutions, business growth, profitability, and long-term customer loyalty.

Key Responsibilities:


* Design tailored, complex solutions to meet customer requirements


* Govern delivery and performance of customs services per Master Service Agreement or Statement of Work


* Develop and maintain Global Standard Operating Procedures


* Lead implementation of new customs business across countries and services


* Monitor global customs activities and resolve strategic operational challenges


* Review and optimize DGF country customs operations performance


* Deliver strategic Business Reviews addressing non-routine issues and long-term objectives


* Organize and lead regular customer performance and business development calls


* Drive continuous improvement: Develop at least two process improvement or value creation initiatives per customer annually


* Replicate successful solutions across global accounts


* Manage global reporting, metrics, and KPIs


* Ensure consistent service delivery through data-driven insights


* Resolve customer complaints and manage CAPA processes


* Collaborate with country CDZ teams on performance analysis and improvement plans


* Provide actionable insights to customers and internal stakeholders


* Engage with country customs teams on projects, innovations, and solutions


* Train KAMs and country-level managers on proven processes and tools


* Facilitate Value Creation Workshops to deliver best-in-class customer experience


* Lead process improvements for “at-risk” customers in key markets


* Share Voice of Customer feedback with senior leadership to drive innovation


* Act as a strategic consultant on customs brokerage programs, reporting tools, and analytics

Skills and Qualifications:


* Proven Expertise: 5+ years in Logistics and/or Customs Compliance


* Deep K...