Ocean Export Manager

Job Title:  Ocean Export Manager

Location: Seattle, Washington

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web athttps://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an Ocean Freight Export Manager who will be responsible for the end to end performance and profitability of the local Ocean Freight Export product team which includes Operations and Customer Service.  This role drives performance of the team while ensuring quality and regulatory compliance.

Key Responsibilities:


* Responsible to support and develop a strong team of freight forwarding professionals in a manner that supports our goal of being Employer of Choice.


* Ensure effective cost management by leading negotiations with external suppliers.


* Manage service quality and monitor satisfaction levels for key customers, accompany Field Sales and Key Account Management to visit clients or prospective clients.


* Directs annual budget preparation for Branch/District location; Setting, evaluating, and meeting and/or exceeding performance targets.


* Ensure effective customer service through a process oriented approach that delivers reliable and consistent service


* Ensures direct reports negotiate, prepare and issues most favorable buying rate quotations internally and externally with shipping carriers.


* Manages the business processes used to ensures the accuracy of invoices, bills of lading, shipping statements, and foreign currency conversions.


* Establishes, monitors, and revises policies, procedures, and service standards for station operations; Directs and ensures compliance with established DHL corporate policies, procedures, and standards in accordance with government regulations.


* Responsible for hiring, coaching, training, and developing direct reports.


* Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes.

Skills / Requirements:


* Minimum 5 years of experience in freight forwarding industry is a MUST.


* Airfreight and/or Ocean Freight experience is a MUST.


* Import and/or Export operations experience is a MUST.


* 4+ years’ experience in a leadership capacity is a strong preference.


* BA/BS Preferred


* Basic knowledge of CargoWise system is preferred.


* Strong ability to develop, coach, train, and mentor staff to success.


* Demonstrated leadership ability to include driving KPIs, employee engagement / team building.


* Knows how to achieve commercial drive in the workplace and has a strong sense of business ...