Sr Member Service Coordinator

Ready to Keep Operations Running Smoothly?
Be the Backbone of Our Support Team!

Join Us as Sr Member Service Coordinator - Hybrid Role | Jacksonville, FL

What's in it for you?
Provide Expert Support: Handle escalated contractor and client inquiries with accuracy and professionalism.
Own the Details: Research information, document processes, and ensure compliance with program requirements.
Be Essential: Assist with quality assurance, reporting, and special projects that keep operations efficient.

At Crawford, every claim represents a person and a community we help rebuild.

As a Sr Member Service Coordinator, your advanced computer skills, attention to detail, and strong problem-solving abilities will help maintain seamless workflows and exceptional service.

This is your chance to be part of the One Crawford family-where your work makes a real impact.

✨ Ready to take charge of accuracy and support? Apply today and help us restore lives!


* Bachelor degree or an equivalent combination of education and experience, and at least 4 years customer service or property or claims management experience.


* Highly proficient and advanced computer skills


* Highly proficient and advanced internet navigation skills


* Excellent attention to detail and organizational skills


* Excellent time management abilities


* Highly proficient analytical and problem solving ability


* Excellent written, verbal and oral communication skills


* Excellent interpersonal skills


* Strong proven ability to multi-task


* Accurately analyzes, prioritizes and directs workflow within department


* Builds excellent relationships with internal and external customers


* Stable and consistent with performance and attendance


* Superb conflict management skills


* Strong leadership skills


* Builds teamwork with and between departments


* Effective at monitoring and auditing work of others


* Ability to analyze business reports and identify trends


* Ability to work independently, with minimal supervision


* Thorough knowledge and understanding of Contractor Connection specific applications, workflows and reporting systems (preferred)


* Thorough understanding of Contractor Connection and Membership Services procedures and processes (preferred)


* Thorough understanding of Contractor Connection contractor credentialing deliverables and requirements (preferred)

#LI-EC1Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures.

Subject-matter expert in Contractor Connection processes and program requirements related to Membership Services and contractor credentialing.


* Perform escalated contractor resolution.


* Performs review and analysis of program performance and effectiveness reports.


* Resolves ge...