Technical Support Representative

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Start making an IMPACT!

The Role: Technical Support Representative

What will you do:


* Provide expert technical support and troubleshooting for product installation, activation, and compatibility inquiries via phone, chat, and text


* Partner with after-sales and marketing teams to manage product quality returns and enhance customer satisfaction


* Participate in continuous improvement initiatives including complaint and knowledge management systems


* Identify and capitalize on opportunities to elevate customer service while handling support requests


* Process and administrate customer orders while supporting revenue generation activities

What will make you successful:


* Strong technical aptitude with ability to quickly learn new products and technologies


* Excellence in customer service with outstanding communication and problem-solving abilities


* Demonstrated ability to handle multiple tasks in a fast-paced environment


* Knowledge of contact center systems and customer service tools


* Proven track record of contributing to team success and continuous improvement initiatives

What's in it for you:


* Comprehensive training and development programs to enhance your technical expertise


* Opportunity to shape customer experience and drive product improvements


* Collaborative work environment focused on innovation and personal growth


* Clear career progression path with opportunities to expand your skill set


* Engaging team culture that values your contributions and ideas

Who would be successful?

•Bachelor's Degree in Computer Engineering, ECE, Computer Science or related fields
•Fresh Grad is welcome, Work experience in a BPO/Call Center is an advantage
•Knowledgeable in power, electricity, and networking
•Good verbal and written communication skills (English)
•Willing to work in EPZA Rosario, Cavite
•Open to working night shifts and a hybrid schedule
•Must have a good internet connection and can work effectively at home

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career...