Applications Engineering Specialist

Who We Are

Uson is the premiere global provider of leak testing equipment and solutions, serving the medical device, automotive, electric vehicle, industrial, and packaging industries.

Since 1963, we've transformed the leak testing technology originally developed for NASA into cutting-edge solutions for automated industrial assembly applications worldwide.

Summary

Summary of Position:

The Applications Engineering Specialist is a key contributor within the Sales department, responsible for ensuring technical excellence and operational support across quoting, customer specification interpretation, and equipment selection.

This role serves as a technical resource for both internal and external stakeholders.

Duties and Responsibilities:


* Interpret customer Test Specification requirements.


* Select equipment to fit test applications and verify with feasibility, and/or studies.


* Translate requirements to optimum solutions.


* Provide applications and operational support as needed to Internal and external customers.


* Act as a technical resource for customer applications issues.


* Perform maintenance assistance and trouble shooting for internal and external support.


* Escalate feedback regarding changes, enhancements or challenges to existing products.


* Support product development in new product specifications and testing requirements.


* Perform Proof of Concept/Application Studies using customer parts.


* Manage instrument demo fleet.


* Provide online and onsite instrument training for customers and channel partners


* Monitor performance, identify problems and implement solutions to ensure optimal performance.


* Ensure quotes/proposals meet customer specifications.


* Drive customer satisfaction, advocacy and loyalty


* All other reasonable duties that are assigned.

Skills:


* Ability to work in a team but maintain independent work skills; be a self-starter/self-learner and possess a strong work ethic.


* Proficient in Microsoft Applications to include but not limited to; Word, Excel, Outlook, Power Point and Teams.


* Ability to organize, multi-task and prioritize detailed work on multiple, concurrent tasks, with competing priorities.


* Great level of reliability and accountability as many functions of the role are subject to stringent or changing deadlines.


* Excellent problem solving/troubleshooting and analytical skills.


* Excellent project management skills.


* Strong interpersonal skills with an ability to influence.

Effectively communicate in both verbal and written form.

Willingness to explain difficult issues and think quickly.

Requirements:


* Bachelor's degree or equivalent education and experience in engineering, or related technical field commensurate experience.


* A proven track record of successful work experience.


* Minimum 3 years in, interfacing with customers on software and hardware usage.


* 1-2 years...