VP - Digital Experience Platforms - AI, NLP, LLM - Remote

Description & Requirements

The Vice President - Digital Experience Platforms is responsible for defining and delivering Maximus' enterprise digital experience platforms that enable Total Experience Management and are operated as Outcome-as-a-Service (OaaS).

This role serves as the executive platform owner for conversational AI, omni-channel engagement, and intelligent self-service capabilities supporting citizen, customer, and employee experiences across public-sector programs.

The VP leads the strategy and execution of a policy-governed, hybrid experience architecture, integrating deterministic NLP systems of record, LLM-assisted intelligence, and agentic automation to deliver secure, scalable, and measurable digital interactions.

The role ensures platforms are designed for reuse, compliance, and auditability while improving speed of delivery, consistency of outcomes, and overall experience quality.

Partnering closely with Enterprise IT, AI Governance, Security, Legal & Compliance, Delivery, and Business Leadership, the Vice President translates experience strategy into operational platforms with clear roadmaps, KPIs, and value realization metrics.

This role is accountable for platform innovation, vendor and ecosystem strategy, and continuous optimization-positioning Maximus as a trusted leader in outcome-driven digital experience delivery.

While not immediately required, identified candidate must be "clear-able" for both Federal Civilian and DoD work including Secret clearance

This position is remote.

Key Responsibilities:

- Lead the strategy, design, and delivery of digital experience platforms, ensuring scalability, security, compliance, and auditability.

- Develop and execute a policy-governed hybrid experience architecture integrating deterministic NLP systems, LLM-assisted intelligence, and agentic automation.

- Ensure platforms adhere to regulatory, security, and audit standards while enabling reuse and consistency of outcomes.

- Translate experience strategy into operational roadmaps with measurable KPIs and value metrics; drive continuous optimization.

- Collaborate with Enterprise IT, AI Governance, Security, Legal & Compliance, Delivery, and Business Leadership to align platform capabilities with organizational goals

- Oversee vendor selection, ecosystem partnerships, and innovation pipeline for digital experience technologies.



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*Preferred Qualifications:

- Bachelor's degree required; Master's degree preferred

- 15 years of experience in IT related fields with advanced knowledge in digital experience platforms, conversational AI, omni-channel engagement, and intelligent automation.

- Strong understanding of compliance frameworks, security protocols, and audit requirements.

- Ability to integrate advanced technologies (LLMs, NLP, agentic automation) into scalable enterprise solutions.

- Strategic leadership with proven experience in vendor management and ecosystem development.

- While not immediately requir...