Customer Implementation Specialist

Join our dynamic Team at DHL Global Forwarding! We are looking for a Customer Implementation Specialist , within our Customer Implementation Department, in our Melbourne Airport Office. 
 
 Key Responsibilities:


*  To lead, direct and govern the customer implementation process including projects as and when allocated, ensuring alignment with overall business objectives, focused on enhancing customer satisfaction.


*  Manage concurrent implementation activities by effectively planning, organizing, and prioritizing tasks to meet project deadlines and customer expectations.


*  To collaborate with customers to understand their specific needs, challenges, and goals to support successful solution delivery.


*  To be the primary liaison between customers, internal teams, and external partners, facilitating effective communication and collaboration to address customer needs and expectations, while also identifying and sourcing internal specialists as required.


*   To continuously assess and improve implementation processes, driving efficiency and compliance with industry standards and regulations to enhance service delivery.


*   To consistently meet key performance indicators (KPIs) and metrics, and to implement initiatives that drive continuous improvement.


*   To lead the implementation process for highly complex customer implementations, including those with stakeholders residing outside of country, ensuing that customers are successfully onboarded.
 

 Key Accountabilities:


*  To ensure high levels of customer satisfaction with all implementation processes.


*  To ensure that there are no customer service failures during the implementation process.


*  To ensure team members are familiar and understand customer requirements and expectations across the implementation process.


*  To meet or exceed all agreed customer implementation KPI and milestones


*  To contribute to customer retention

 
 To be successful you will need:
 
 All employees are expected to demonstrate our core behavioural dimensions to be successful at DHL Global Forwarding.


*  To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.


*  To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.


*  To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.


*  To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

 
What to expect from us:
What makes DHL great? Our People! We know each employee's individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide.

We are dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits ...