Export Customer Account Specialist

Your Job

We are looking for an Export Customer Account Specialist to support our Export Operations team in our Jericho, NY office.

The Account Specialist creates value by managing our supply chain effectively and providing solutions to challenges while ensuring compliance with all export regulations.

Employees who align with our values and deliver results will have opportunities to advance into roles with increased responsibility and opportunities for value creation.

Location: This is a hybrid role (three days per week in office, two days WFH), based out of our office in Jericho, NY.

Schedule: Customer Account Specialists must be able to work an 8AM-5PM or 9AM-6PM (Eastern), with flexibility as needed depending on business needs.

Our Team

Georgia Pacific Recycling is one of the largest pure traders of recycled commodities in the world, trading in excess of 100 thousand tons per week.

By focusing on becoming a preferred partner and creating virtuous cycles of mutual benefit, we have built a collaborative network of trading partners around the world.

This Customer Account Specialist will play a crucial role in our GP Recycling Export team.

As a CAS, you will work in a dynamic and fast-paced export market, while applying critical and economic thinking to meet our supplier and customer needs.

You will be part of a ten-member team and will report to the Export Operations Manager.

What You Will Do



* Own international order fulfillment and order management end to end, ensuring accurate, compliant execution aligned with commercial objectives and customer requirements.


* Lead execution of logistics and operational plans to meet order fulfillment, service, and profitability expectations


* Proactively identify and resolve execution challenges to ensure uninterrupted material flow for suppliers and customers


* Manage pre-vessel booking strategy and execution to support timely and efficient exports


* Collaborate and work cohesively across multiple teams within our supply chain to drive innovation and continuous improvement


* Ensure adherence to export compliance requirements while proactively identifying risks, gaps, and corrective actions


* Apply critical and economic thinking to improve efficiency, reduce friction, and create value across the export supply chain


* Operate effectively in a fast-paced, dynamic export environment with competing priorities and tight timelines


* Build and maintain strong relationships with internal and external stakeholders through clear, proactive communication

Who You Are (Basic Qualifications)



* 2+ years' experience working in the logistics industry


* Experience using all Microsoft Office products, specifically Word, Excel, and Outlook

What Will Put You Ahead



* A Bachelor's degree or higher in Business or a related field


* Customer account management experience with a manufacturing company


* Experience with order management /fulfillment/invent...