Training Specialist

Job Summary

The Training Specialist is responsible for designing, developing, and delivering high-quality and effective training programs for INIT’s transit technology solutions.

This role is responsible for creating high-quality training materials, supporting e-learning initiatives, and conducting in-person training sessions for agency staff and internal teams, ensuring transit agency customers effectively adopt, operate, and optimize INIT solutions.

The ideal candidate is an excellent communicator who can translate complex technical concepts into clear, practical learning experiences for diverse audiences to enhance system utilization, customer satisfaction, and long-term client success.

Key Responsibilities

   Develop and maintain comprehensive training documentation, including user guides, instructor guides, quick-reference materials, and release-based updates
Design and manage online training content using e-learning platforms (e.g., LMS tools, video-based learning, interactive modules)
·    Deliver instructor-led training sessions in person at customer sites, conferences, or company facilities
Conduct virtual training sessions and webinars as needed
Evaluate training effectiveness and continuously improve course content and delivery methods
Collaborate with product, engineering, and support teams to ensure training content aligns with current software and hardware functionality
Gather internal and external feedback and evaluate training effectiveness to continuously improve materials and delivery

Required Qualifications

·        Experience developing and deploying training with e-learning platforms and tools (LMS, video creation, interactive learning software)
·         Experience developing technical training documentation
·         Proven ability to deliver engaging in-person training sessions to technical and non-technical audiences
·         Ability to explain complex systems in a clear, structured, and user-friendly manner
·         Excellent communication, presentation, and interpersonal skills
·         Willingness to travel for on-site training engagements
·         Ability to travel to customer sites as required
·         Bachelor’s degree in Transportation, Information Systems, Education, Engineering, or a related field, or equivalent professional experience
·         5+ years of experience in transit technology training, customer support, or systems implementation
·         Ability to design and develop instructional materials that are culturally inclusive, accessible, and tailored to diverse audiences with varying education levels and backgrounds.
·        Proficiency in applying Universal Design for Learning (UDL) principles and plain language standards to ensure clarity and inclusivity.

 

Preferred Qualifications

·         Strong knowledge of public transit operations (bus, rail, paratransit) and ...