E-Commerce Business Analyst

Primary Responsibility :

Responsible for the planning, facilitating, leading, and completing of operational and continuous improvement initiatives that support cost reduction, productivity, and quality objectives of the company.

This position is a key role in improving operational e-Commerce capabilities and promoting a culture of continuous improvement.

The position is e-Commerce focused and supports regional initiatives that add value, reduce cost, deliver savings, improve quality, and focus on customer satisfaction.

What You'll Do :

• Lead, mentor and manage operational e-Commerce improvement initiatives, regionally and at the site-level, applying lean and continuous improvement methodologies in order to meet project goals and milestones.
• Partner with General Managers, other operational leaders, and support teams to develop and execute business strategies and tactics, for the purpose of countering risk to operational and financial objectives.
• Partner with process owners and business team leaders to identify opportunities and select operational and continuous improvement projects, which may include implementing Lean concepts, when applicable to the business model.
• Recognize labor management opportunities and improve regional utilization, activity reporting, and performance management, and cost-reduction for various Americold-based Labor Management Systems (LMS).
• Partner with process owners and business teams to create a culture which supports process management; data driven decision making, and continuous improvement; aligned with established strategy, vision, goals, and objectives.
• Partner on customer-facing projects, for the purpose of improving quality, exceeding service expectations, and maximizing customer satisfaction.
• Participate in customer business reviews (when requested) and collaborate with business development personnel in support of customer-facing opportunities.
• Drive customer focus through supply chain initiatives, on-site production improvements, error-proofing, and defect reduction.
• Support revenue growth and reductions in controllable expenses, through cost analysis of customer business profiles and cost of service evaluations.
• Lead, coach, train and mentor teams in the use of LSCI tools and processes.

Serving as a change agent, assist teams in solving high level and/or complex problems resulting in breakthrough levels of performance improvement.
• Support the training, deployment and implementation of LSCI in the region / functional area.

This includes mentoring Green and Yellow Belts throughout the organization, providing guidance and direction as needed to ensure they are successful with their projects.
• Support the implementation / leverage of best practices across the company to ensure process improvements are institutionalized throughout the business, where applicable.
• Train, coach, and challenge process owners in the use of statistical tools, approaches, and techniqu...