Installed Base Service Engineer

We are looking for a Service Engineer - Industrial Automation to provide on-site and remote technical support to customers.

The role involves installation, commissioning, troubleshooting, and maintenance of industrial automation systems at customer sites to ensure smooth plant operations, minimal downtime, and high customer satisfaction.

Key Responsibilities

Customer Site Support


* Provide on-site technical support at customer locations for automation systems


* Diagnose and resolve PLC, SCADA, DCS, HMI, and control system issues


* Respond promptly to service calls, breakdowns, and emergency situations

Installation & Commissioning


* Support installation, testing, and commissioning of automation systems


* Configure PLCs, HMIs, drives, and field instruments at site


* Validate system performance as per approved design and customer requirements

Maintenance & Troubleshooting


* Perform preventive, corrective, and breakdown maintenance


* Analyze root cause of failures and implement permanent solutions


* Assist customers in reducing downtime and improving system reliability

Customer Interaction & Training


* Act as a technical interface with customers at site


* Provide basic training and guidance to customer operators and maintenance teams


* Communicate technical issues clearly and professionally

Documentation & Reporting


* Prepare service reports, maintenance logs, and RCA reports


* Update system documentation after service activities or modifications


* Maintain records of installed automation hardware and software versions

Compliance & Safety


* Follow site safety rules, electrical safety standards, and company protocols


* Ensure compliance with industrial standards and customer guidelines

Required Qualifications

Education


* Diploma / Bachelor's Degree in Electrical, Electronics, Instrumentation, Mechatronics, or Automation Engineering

Experience


* 2-5+ years of experience in service, maintenance, or field support for industrial automation


* Proven experience in customer-site support or plant operations

Technical Skills


* PLC troubleshooting & basic programming (Siemens, Allen-Bradley, Schneider, ABB)


* SCADA / HMI support (WinCC, FactoryTalk, Wonderware, Ignition, etc.)


* Knowledge of drives, motors, sensors, and industrial instrumentation


* Industrial communication protocols: Profinet, Profibus, Ethernet/IP, Modbus


* Basic understanding of electrical panels and wiring diagrams

Soft Skills & Behavioral Competencies


* Strong customer-service mindset


* Good communication and interpersonal skills


* Ability to work independently at customer sites


* Willingness to travel and provide on-call/shift support


* Calm and structured approach during breakdown situations

Work Conditions


* Frequent travel to customer sites


* Factory, plant, and industrial environments


* May require night shi...