Temporary Maintenance Business Partner

Temporary Maintenance Business Partner 

Welwyn Garden City, hybrid working with 2 days per week in the office and the rest working from home.  

Temporary 15 months, full time (37.5 hpw), Monday to Friday  

Earn circa £40,000 pa negotiable based on skills and experience plus brilliant benefits including health cash plan! 

We can’t offer CoS for this role

 

Home, a place where you belong 

Lead the way in putting things right for our customers 

If you're someone who loves fixing problems and bringing people together to make things better, this could be the role for you.

As our new Maintenance Business Partner, you’ll join our Maintenance South Team and take the lead in handling complaints from our customers, especially across London and the South East.

You'll be their voice and their advocate, owning their experience and working with teams across the business to get things sorted. 

 

You’ll be the first person in this role for the South, so there’s real space to shape how we do things.

You’ll work closely with our Head of Maintenance and help build something new that really works for our customers.

It’s a great chance to take ownership, drive change and make a real impact from day one.

And you’ll be doing it with a team that truly cares about getting it right. 

 

What you’ll do 


* Handle customer complaints with care and urgency, making sure their voices are heard


* Work closely with our DLO and teams across London and the South East to put things right


* Hold contractors to account and share learnings from complaints to improve our service


* Analyse reports and spot trends to help drive long-term improvements


* Support colleagues with data, insight and solutions that help shape our maintenance approach


* Present clear updates and recommendations to senior stakeholders across the business 

 

Why join us?

Join us and play a leading role in delivering meaningful change.

With the freedom to innovate and the backing of a brilliant team, your work helps us achieve even more.

Be part of one of the UK’s top 10 Great Places to Work!  

You have


* Strong experience solving customer complaints and working with cross-functional teams


* Confidence to challenge when things fall short and push for better outcomes


* Clear and thoughtful communication, even in tough situations


* Great at spotting patterns in data and using insights to improve service


* Comfortable working with multiple priorities at pace


* A collaborative, driven approach with a focus on doing what’s right 

 

Stronger together 

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

 

The practical bits  


* You’ll work Monday to Friday 


* The team work flexible hours between 08.00 and 18.00 


* You’ll manage your own diary, so if you want to take a long...