Sr Client Accounting Specialist

The primary purpose of this role is to protect the financial integrity of the organization by removing and resolving all barriers that prevent our clients from remitting payment.

- Should have ability to handle high volume of incoming payments

- experience in Oracle R12 or Microsoft Dynamics 365 F&O

- should have experience in handling unapplied cash receipts

- experience in processing refunds to clients   

- Should have the ability to collect and negotiate with the clients to keep the aged balances low and maintain the smooth cashflow.
- Negotiate and remediate complex client inquiries in order to maintain adequate cash receipts to foster the organizations financial goals.
- Engage cross operational teams to research and resolve client inquiries.
- Process settlements and amendments in a timely manner to prevent additional revenue and receivables exposure.

- Administer the Billing Disputes Queue as assigned.

Investigate/analyze the client’s request/disputes in a timely manner.

This might require interaction with clients.
- On a quarterly basis provide collectability analysis to support the bad debt calculations.
- Timely responses to urgent inquiries to ensure clients satisfaction and prevent escalations.
- Ability to clearly articulate contract language and billing to clients when clients have questions or dispute an invoice.

Submits formal credit approvals to management when an invoice needs to be corrected/adjusted.

Ensure the credit Authority Matrix is followed/adhered to.

- Ensure billing has been corrected appropriately and ensure credit / rebills are processed within the same month.

- Once Credit approval is obtained, ensure the credit is processed within the same month the approval was obtained.

- Keep Management aware / updated of all client escalations.

 

 

Academic and Professional Qualifications:
- Bachelor’s degree B.Com or MBA ( Finance) or equivalent of education and experience.

Experience:
- Previous Cash application , Billing disputes, collection related experience.
- Excellent interpersonal skills, problem solver and effective decision maker.
- Excellent written and communication skills.
- Ability to read, analyze and interpret contracts, reconciliations and other company documents.
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.