Career Mentor - Cleveland, Ohio (Hybrid)

Description & Requirements

Maximus is hiring a Career Mentor in Cleveland, Ohio to join our Ohio Work Experience Program! The Career Mentor will work closely with participants, guiding them through the program, tracking their progress, and assisting them as they advance toward employment success.

Join Maximus and make a meaningful impact in a role where your work truly matters!

Hybrid Schedule: Alternating weeks in the office and at home (subject to change based on client requirements)

Hours: Monday to Friday, 8 AM to 5 PM ET

Why Maximus?

- • Competitive Compensation - Bonus opportunities based on performance.

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities

- Work with customers to access government sponsored programs and receive program services.

-Interact with program participants on a regular, daily basis either in person or via mail.

- Educate customers on program services and eligibility requirements.

- Assist customers in multiple phases of the case management process, ranging from enrollment through the awarding of benefits and services.

- Work with customers to meet and achieve program goals and maintain program services and eligibility.

- Assist customers with acquiring services which facilitate program goals.

- Follow up with customers to ensure their needs are met, questions and concerns are resolved.

- Serve in a lead capacity, as needed, to coordinate and direct the work of lower-level staff, mentor and advise them, and handle complex or escalated issues.

- Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams, and related applications)

- Strong personal computer and general technology proficiency

- Personable, approachable communication style that builds rapport and trust
- Consistently produce thorough, clear, and well-organized documentation and case notes

- Thrive in fast-paced, dynamic work environm...