Loan Operations Manager – Financial Control & Quality Assurance

Rockland Trust is currently seeking a Loan Operations Manager – Financial Control & Quality Assurance to lead, direct, and coordinate servicing, reporting, and financial control activities within our Loan Operations business unit.

This role is responsible for developing a high-performance team focused on delivering exceptional service to both internal and external customers.

The ideal candidate will support strategic lending initiatives while driving continuous process improvement and cultivating a culture of learning and collaboration.

Key Responsibilities


* Manage daily loan operations across loan portfolios, including:
+ Commercial, business, consumer, home equity, and residential mortgage loans
+ General loan servicing, back-to-back swaps, FX transactions
+ Asset-based lending, floor plan, business credit cards
+ General ledger and DDA reconciliations
+ Loan-related reporting (e.g., New Market Tax Credit, delinquency, non-performing assets, SBA 1502)


* Collaborate with Finance partners on loan-related transactional, general ledger, and financial reporting initiatives and problem-solving.


* Manage daily/monthly General Ledger reconciliation process and DDA accounts associated with servicing the Bank's loan portfolio, both owned and serviced for others in accordance with accounting policy.


* Responsible for transaction exception processing including unposted and unapplied payment accounting in accordance with applicable regulation.


* Ensure compliance with federal and state regulations including:
+ RESPA (Regulation X), TILA (Regulation Z), SCRA, CRA, GLBA, FACT Act, UDAPP, Biggert-Waters Act, etc.


* Manage daily Quality Control processes providing oversight and performance feedback aligned with KPI and KRI criteria and industry best practices.


* Provide operational financial workflow guidance, system integrations, and technology enhancements.


* Monitor and report Loan Operations expense to plan monthly results to Loan Ops leadership team.


* Maintain system functionality and data integrity within:
+ FIS Horizon Core, Stucky ABL, and BASE 2000


* Interpret complex loan documentation to ensure accurate system entry and servicing.


* Monitor operational performance against Service Level Agreements (SLAs).


* Collaborate with lending units and other departments to enhance customer experience and ensure compliance.


* Establish and track Key Performance Indicators (KPIs) aligned with business goals.


* Assist in annual budget preparation and conduct variance analysis throughout the year.


* Promote a positive and collaborative work environment with a focus on team development.


* Stay current with regulatory changes, especially those impacting bank holding companies over $10B.


* Partner with the Finance Department on loan accounting, including purchased credit impaired loans.


* Review internal...