Remote Email Response Specialist

REMOTE EMAIL RESPONSE SPECIALIST

COMPANY: GENERAL PACKAGING CORPORATION

Location: Remote (United States)

COMPANY DESCRIPTION

General Packaging Corporation is a custom manufacturer of corrugated boxes, wood pallets, wooden containers & a variety of foam cushioning products specializing in specialty packaging & custom assembly in materials including corrugated fiberboard (single, double & triple wall), wood, foam & diverse cushioning products.

JOB DESCRIPTION

We are looking for a Remote Email Response Specialist to join our team.

This individual will handle our customer service related queries, feedback, and claims received via email.

Key Responsibilities:

- Respond promptly to customer inquiries via email, ensuring clarity and professionalism in all communications. 

- Collaborate with various departments to streamline the resolution of customer issues and enhance satisfaction. 

- Maintain accurate records of customer interactions and follow up on outstanding issues to provide timely solutions. 

- Assist in the development of FAQ and help documentation to improve efficiency and customer self-service. 

- Identify trends in customer inquiries to provide feedback and suggestions for product improvements and process enhancements. 

Required Skills and Qualifications:

- Excellent written communication skills with a keen attention to detail. 

- Proven experience in customer service or a similar role, preferably in a remote environment. 

- Strong problem-solving abilities and a proactive attitude towards customer care. 

- Ability to manage multiple tasks simultaneously while maintaining a high level of accuracy. 

- Proficiency in using email and customer relationship management (CRM) software. 
Pay: $49,000 to $59,000 per year