Experience Design Vice President

As an Experience Design Lead, Vice President in Serving Operations, you will play a pivotal role in shaping the user experience across our products and services for customers and employees.

As a core contributor, success in this role comes from a strong understanding of customer and business needs and thoughtful planning and coordination across product development teams, taming complexity for both our stakeholders and users.

Your expertise in user experience design, coupled with a strong understanding of the financial services industry, will enable you to identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences.

Your focus will be on strategic thinking and decision-making and contributing to the continuous improvement of our products and services as you work independently, provide guidance to your peers, and collaborate with cross-functional teams to ultimately guiding better experiences.

Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Key responsibilities


* Drive user-centered design strategy across multiple product lines, aligning business objectives and user needs


* Lead the end-to-end design process from concept ideation through final implementation, ensuring designs meet accessibility standards and responsive design principles


* Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.


* Adhere to and develop design standards, processes, and best practices that scale across the organization to ensure consistent, high-quality user experiences


* Champion user research initiatives including usability testing, user interviews, and analytics to inform design decisions, validate hypotheses, and optimize user experiences across various platforms and channels


* Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion


* Collaborate with product management, engineering, and business stakeholders to ensure design solutions align with technical feasibility and business goals

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent industry expertise, with 3+ in user experience design lead or similar role


* Demonstrated ability of leading design projects from conception to launch, creating visual representations of user journeys, such as storyboarding, wireframes, and prototypes


* Excellent presentation and communication skills with the ability to articulate design decisions to stakeholders at all levels


* Strong facilitation skills for cross-functional meetings, design workshops, brainstorming sessions


* Demonstrated experience in inclusive desi...