Junior Executive Meeting Manager

About Us

Celebrate your style at Aloft Miami Airport, a hip new hotel that's only 15 minutes from Miami International Airport (MIA).

We are different by design at the Aloft Miami Airport and it's all about fun at work in a relaxed environment with professionals constantly aspiring to exceed guest expectations.

The Aloft brand is the perfect platform to enter the Hospitality industry with hands on exposure to Hotel Operations and a team that supports each other.

We offer free parking for our associates, competitive pay and benefits in an environment that promotes growth and development.

Are you ready to join our Vibrant Team? Let's have a chat to discuss how we can elevate your career.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The Executive Meeting Manager brings to bear their organizational and detailing skills to identify and implement profitable execution of all groups.

Ensure that each group that the manager is responsible for meets or exceeds their revenue expectations based on their contracts.

Active and positive contribution towards a high-performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication and team participation.



* Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.

Take booking inquiry information via phone and prepare proper paperwork.


* Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.


* Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner.

Exercise decision making skills to direct caller's request.

Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.


* Handle individual reservations for VIP clients.

Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.


* Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.


* Answer incoming telephone calls, completing a lead form for all inquiries and assist guests with questions, changes and special requests.

Ensure no leads are abandoned and all calls are returned promptly (generally within four hours).

Communicate requests to appropriate departments.


* Type all banquet event orders and convention resumes with appropriate cover letters.

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