Alternative Payments Operations - Associate

Join our team and shape the future of digital payments.

Be at the forefront of revolutionizing payment operations, driving efficiency, and enhancing our financial systems.

Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.

As an Alternative Payments Operations - Associate within Payments Operations at JPMorgan Chase, you will play a pivotal role in enhancing our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions.

You will manage payment processing across various products, ensuring smooth fund transfers and reconciling purchase and sales options, futures, or securities, while leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness to ensure security and efficiency.

Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, and your strategic planning skills will guide our direction and resource allocation decisions.

Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize operations.

The Alternative Payments POD Operations team is part of CIB's Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24x7 coverage.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally.

Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.

Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Job responsibilities


* Lead teams responsible for operational processes within the payments lifecycle by setting priorities, directing workflows, and monitoring performance against established metrics.


* Oversee payment processing operations, setting daily production goals, delegating work, and implementing action plans to achieve strategic priorities, high productivity, quality, and enhanced client experience.


* Manage daily operations, resolving production or quality issues, escalating process delays to management, and ensuring key control tasks are executed on business initiatives.


* Apply strategic thinking and sound judgment in decision-making, while leveraging leadership, communication, and conflict resolution skills to build collaborative and engaged teams.


* Participate in fraud detection and prevention, mitigating financial and reputational risks, and assist in strategic initiatives to align resource allocation with long-term goals.


* Lead or contribute to projects related to client experience, process optimization, and provide expertise in automation, risk manag...