Field Engineer

Field Engineer

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

As a Field Engineer, you will be a developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives.

Works on problems of diverse complexity and scope.

May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Exercises independent judgment to identify and select a solution.

Ability to handle most unique situations.

May seek advice in order to make decisions on complex business issues.

Responsibilities:


* Apply advanced technical knowledge to operate one or more technology areas (e.g.

server administration, technical security management, performance management) or customer groups that are critical or high- risk.


* Integrate technical knowledge and business understanding to create.

solutions for customers.


* Resolve single- and cross- technology incidents independently.

Work with team members to resolve unusually complex or cross- technology incidents.


* Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.


* Apply company solutions to meet highly complex customer needs.


* Identify additional services that could lead to future service revenue growth.


* Provide technical consulting during contract renewal discussions.


* Build and maintain strong relationship up to senior management level in assigned accounts.


* Design and deliver support solutions using specific industry knowledge and expertise.


* Assist in managing delivery of industry support solutions.


* Lead Customer Expectation management as part of escalation process.


* Lead cross-team or large programs/projects.


* Coach or guide junior consultants.

Education and Experience Required:


* Bachelor's degree preferred or associate degree holder (technical field) with 5- 7 years working experience in related fields desired.

Knowledge and Skills:


* Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.


* Broad knowle...