Clinical Administrative Coordinator - Remote

Description & Requirements

Maximus is seeking a Clinical Administrative Coordinator to support the Illinois SALT (Specialized Assessment for Long-Term Care) and the Illinois O&A (Outreach & Assessments) programs.

In this role, the coordinator will play a key part in ensuring the smooth operation of clinical assessments and day-to-day program activities.

Responsibilities include answering incoming phone calls, responding to email inquiries, and managing follow-ups to ensure timely communication.

The coordinator will also handle scheduling of daily clinical assessments, process and track referrals, and make outbound calls to gather information, confirm appointments, and provide support to participants and providers.

This is a fully remote position, and candidates must be willing and able to work Monday through Friday 11 AM - 8 PM CST with rotating Sunday coverage every 4 to 6 weeks.

Essential Duties and Responsibilities:
- Research and resolve discrepancies with provider documents.
- Review information keyed into the system to verify the accuracy of data.
- Monitor data/image quality of scanned documents.
- Follow established policies and procedures for index and imaging without deviation.
- Maintain confidentiality and security of relevant information.

Minimum Requirements

- High school diploma, GED, or equivalent required.
- 0-2 years of relevant experience required.

- Minimum of two (2) years experience in a clinical/healthcare setting

Preferred Requirements:

- Strong oral and written communication skills

- Ability to overcome barriers and objections to program participation

- Assist with general administrative tasks to promote efficiency across the program

- Demonstrate strong organizational skills and attention to detail

- Manage multiple priorities effectively in a fast-paced environment

- Communicate clearly with a customer service-oriented approach

- Remain task-oriented and flexible

Home Office Requirements:

- Maximus provides company-issued computer equipment

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

#ClinicalServices #LI-Remote

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

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