Bilingual Outreach Counselor - Wharton & Southwest Fort Bend Counties

Description & Requirements

Maximus is looking for a Bilingual Outreach Counselor to support Wharton & Southwest Fort Bend Counties.

This important position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs.

As an Outreach Counselor, you will utilize excellent in-depth knowledge of enrollment requirements, program information, and policies.

You'll also identify, develop, and build relationships with community, state, and faith-based organizations to enhance our presence in the community.

Please note- since this position requires local travel, it is critical that your application includes your up-to-date address as preference will be given to applicants who reside within reasonable commutable distance of the area served

Why Join Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

Essential Duties and Responsibilities:

- Interface with and refer complaints and/or inquiries to the appropriate departments, agencies, advocates, and/or client representatives.

- Maintain updated knowledge of managed care as it relates to client supported programs.

- Meet the established processing guidelines, protocols and contract requirements related to complaint processing and the handling of PHI/PII.

- Assist consumers in enrolling, disenrolling, and transferring into health plans, when appropriate.

- Perform other duties as may be assigned by the Complaint Unit Supervisor and/or Project Management.

- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.

- Conducts outreach, including phone calls, home visits, and community presentations in the field in accordance with project policy and procedures (50% of the time).

Solely responsible for a specific geographic area and related tasks for that area.

Travels independently using proper safety precautions.

- Conducts one-on-one and group outreach presentations to recipients and commun...