Emergency Assistance Specialist - Milwaukee, WI

Description & Requirements

Join our dedicated team as an Emergency Assistance Specialist based out of our office in Milwaukee, WI.

The ideal candidate will have valuable case management experience, thrive in a demanding, fast-paced environment, and be skilled at multitasking with strong abilities in assessing client needs, coordinating services, and providing effective support.

This position will be an onsite contract position with one of our partnering agencies with ability to convert to a Maximus employee after 90 days of employment based on performance, attendance, and business needs.

The position work hours are from 8am - 5pm Central Time Zone, with occasional rotating Wednesdays operating from 10am - 7pm.

Essential Duties and Responsibilities:

- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.

- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.

- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.

- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.

- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.

- Collaborate with team members to provide expertise and support in resolving participant issues effectively.

- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.

- Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.

- Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.

- Perform additional duties as directed by leadership to support program objectives.

- Utilize the Cares Worker Web System to track and manage participant data

- Conduct interactive interviews with emergency assistance applicants and review all applications

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

- Prior case management experience, preferred.

- Prior customer service experience, preferred.

- Experience working with low-income and diverse populations, preferred.

- Microsoft Proficiency, preferred.

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is b...