IT Hardware Technician I

Job Summary

Under general direction, the IT Hardware Technician I addresses the daily operational management of the Bank's IT assets.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* Manage hardware lifecycles including asset procurement, tracking, upgrades, end-of-life planning, and disposal.


* Ensure hardware standards are documented, maintained, and enforced bank wide.


* Image and deploy computers to end users with minimal direction. 


* Conduct routine field service wrk within branch network as needed with minimal direction. 


* Independently research validate, and resolve defects and outages reported by end users.


* When required, escalate issues to the appropriately experienced IT team member and/or external vendor. 


* Mantain informational, procedural, and troubleshooting documentation to department standards. 


* Ensure timely completion of personal deliverables, meet service level agreements, and follow departmental procedures. 


* Act as an escalation point for the IT Support Technician I.


* Coordinate new user provisioning with IAM Specialists.


* Maintain confidentiality and security of sensitive information.


* Adhere to all corporate policies and procedures, Federal and State regulations, and laws.


* Complete all mandatory annual compliance training.


* Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.


* Perform other duties and special projects as assigned. 

Job Requirements

Education:


* Associates degree in related field or equivalent combination of education and experience


* CompTIA A+ certification or equivalent experience

Required:


* 2+ years of related experience.


* Strong problem-solving and analytical skills.


* Clear, accurate, and concise verbal and written communication skills. 


* Strong organization and time management skills.


* Ability to quickly and independently learn new technologies and programs. 


* Ability to understand and use Bank policies and procedures to ensure operational efficiency and regulatory compliance. 


* Ability to work with confidential information appropriately. 


* Ability to think and act within guidelines and limitations of bank policy and assigned personal authority. 


* Valid Driver’s License


* Proficient in Microsoft Office products. 

Preferred:


* Bachelor’s degree in a related field


* CompTIA Cloud+, CompTIA Security+, and CompTIA Network+ certifications.


* Banking or financial services experience

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