Rooms Controller

About Us

Surround yourself with modern comforts at the Westin Pasadena.

Elevate your career working near Historic Old Town Pasadena, Rose Bowl Stadium, Pasadena City Hall, museums, and restaurants.

Be part of a group of people who are passionate about the Hospitality Industry.

When you join our Team, you will receive competitive compensation, benefits and PTO programs.

Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts with all Marriott brands worldwide, and much more! Daily our associates enjoy a free meals in our spacious associate cafeteria.

Monthly we have a Town Hall meeting celebrating our associates, special delights from our Chef, and prizes.

Join our commitment to our community with one of our monthly volunteer activities throughout the city.

Come see us today to learn more!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities

The following duties represent the key responsibilities required to successfully perform this role, with or without reasonable accommodation:


* Communicate effectively, both verbally and in writing, to provide clear direction to Guest Service Agents and Front Office staff.

Assign, instruct, and monitor work performance, providing coaching and encouragement to support continuous improvement.


* Greet guests promptly and professionally with a friendly and sincere welcome.

Maintain a positive and clear speaking voice, actively listen to guest requests, respond with appropriate actions, and provide accurate information regarding hotel services, outlet hours, and local attractions.


* Efficiently complete the guest registration and check-out processes by accurately inputting and retrieving information in the system.

Confirm guest details, including room type, rate, length of stay, and number of occupants.

Promote HEI Hotels & Resorts and brand-specific marketing programs.


* Perform Rooms Controller functions, including assigning and adjusting room inventory based on guest preferences, availability, VIP status, operational needs, and maintenance or housekeeping constraint...